The FreeFromCare Agency is committed to providing a high level service to all our customers.  We recognize, however, that there may be occasions when our customers feel that they have cause for complaint.  If you do not receive satisfaction from us we need you to inform us about it.  This will help us to improve our standards.

The aim of the policy is to resolve complaints as quickly as possible.  All complaints will be dealt with seriously and sensitively to ensure that the standard of service provided by the FreeFromCare Agency is maintained at a high level.

Complaints Procedure

Stage One: Informal complaint

It is in everyone’s interest that complaints are resolved at the earliest possible stage.  We believe the majority of complaints can be resolved satisfactorily on an informal basis.

If you wish to make a complaint about our service please contact Mrs. Sarah Barrett by telephone:  + 416 840 5637 or fax: +888 676 7648

We will always aim to be helpful and to treat you with politeness and consideration.

Stage Two: Formal complaint

If you are dissatisfied with the response, please submit a written statement of complaint as soon as possible to:

Mrs. Toula Siakatidou at Evrou 4, Potamos Germasogeia, 3310 P.O.Box 56898, Limassol, Cyprus

The complaint will be recorded and investigated, and a written response will be sent within 10 working days.

We will always respect your confidentiality.